Returns & Replacement Policy

Although we are committed to ensuring the products you purchase from us are picked and packed with the utmost care, there may be times when there is a need for a refund or a replacement.

The following information explains our returns and replacement policy, however, if you need any further advice please send your question in an email to adelinastrangeemporium@gmail.com

An item(s) has arrived damaged

In the unfortunate event that an item has arrived damaged, you must contact us within four weeks from the dispatch date via our email: adelinastrangeemporium@gmail.com

Please include a photograph of the damaged/incorrect item(s) for our reference. We will send out a replacement and cover the delivery cost or provide a refund. 

An incorrect item has been received

In the unfortunate event that an incorrect item has been received, you must contact us within four weeks from the dispatch date via our email: adelinastrangeemporium@gmail.com

Please include a photograph of the damaged/incorrect item(s) for our reference. Once your request has been logged we will contact you to let you know the next steps. 

You have not received your order

If you have not received their order please contact our Customer Care Department via our email adelinastrangeemporium@gmail.com